FREE EXPRESS SHIPPING  - UK ORDERS OVER £45

FAQ'S

Environmental Impact?

We are passionate about producing products that have a positive impact on the environment, with our key goal of helping to reduce Ocean plastic. As such, all of our products are produced using Recycled plastic bottles (PET) or 100% Organic Materials.

Whilst this assists to tackle the existing Ocean plastic problem, we also support the Ocean Generation, a charitable organisation dedicated to the protection and restoration of the Oceans with 5% of our gross profit being donated to assist their efforts to provide education and ocean restoration projects to reduce future Ocean pollution.

When evaluating the environmental impact of producing any product, we consider the sourcing of sustainable materials combined with the sustainable management of any waste
products, and the Carbon impact of obtaining these products.


We are passionate about all these factors and work closely with our international suppliers to ensure they meet global standards for the recycled materials as well as Social, Environmental and Ethical conditions, including ensuring factories are run to European standards, and are BSCI accredited.


Where are the items manufactured?

All of our products are designed in the UK – South Wales to be exact, with products being sourced from multiple local UK, European and International suppliers who meet our high standards.

Bags – made from recycled plastic bottles (RPET), China
Eco bottles - made from sugar cane pulp, Sweden
Clothing – made from 100% organic cotton, UK & Portugal
Packaging – made from recycled paper packaging, UK

 
We continue to work to source sustainable products in the UK and Europe to minimise our Carbon impacts. Where we are unable to source products locally, we ensure the minimisation of the Carbon impact through supplier practices and ensuring our own Carbon impact is minimised.

Industry leading technology used in Asia allows for conversion of recycled plastic bottles (PET) into RPET fabric using environmentally sustainable practices. This assists to find an outlet for plastic in this region which is the source of much of the worlds Ocean pollution, helping to reduce future plastic pollution.

We work closely with our international suppliers to ensure they meet global standards for the recycled materials as well as Social, Environmental and Ethical conditions, including ensuring factories are run to European standards, and are BSCI accredited.


Do you offer a product warranty?

All our RPET Bags come with a 6 month warranty as standard, this covers against defects in material or workmanship.

*The Warranty does not cover misuse or overloading which can cause damage to zips and other components. We’re committed to developing quality & robust products which are made to last, without compromising the environment. 

All our clothing comes with a 30 day guarantee.
*providing wash instructions are followed



How are your bags packaged?

All items are packaged in UK made, recycled brown paper packaging. 

 
What size laptop's will fit in each bag?

KAITO 18L - UPTO 16 INCH

COMMUTER 22L - UPTO 17 INCH

TIDE 12L - UPTO 14 INCH

TIDE 18L - UPTO 16 INCH



Are the Backpacks Waterproof?

Our bags are water-resistant.
They’ll be suitable for use in the rain and are splash proof, but we wouldn’t recommend submerging in water.


 

How to wash the bags

 

The RPET material is water resistant and wipe clean.

For hard to remove stains we recommend hand washing with soap and water or machine washing on the gentle cycle with cold water and mild detergent.

Always air dry.



How are the items delivered?
 

We use DPD Next Day Delivery Service for GB orders.

Deliveries to Northern Ireland take 2 working days.

This is a fully tracked service. 
 
We can deliver anywhere in the world however additional charges may apply based on delivery location.

All bag orders are dispatched within 1-2 working days.

Clothing orders are dispatched within 5 working days.

We offer free shipping on all GB orders over £45.00.


For international shipments - will there be customs and duty rates to pay?

We can confirm there will be no customs duty for international customers - this is included within the shipping cost. Please select the 'international' shipping method at checkout stage.

 

 


If you have any queries please do not hesitate to contact us contact@threepeaksco.co.uk

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